Refund policy

We want you to love your Scooti purchase. If you're not 100% satisfied, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible, your item must be:

• Unused and in original condition
• In original packaging with tags
• Accompanied by proof of purchase

Start your return by contacting us at support@scootireviews.com.

Return Address

Scooti Returns
Level 2, Suite 2, 41 Sherwood Road
Toowong QLD 4066, Australia

Please wait for confirmation before sending your item back. Unauthorised returns will not be accepted.

Exchanges

Need a different item?
Place a new order and return the original. It's the quickest way to get what you need.

Damaged or Incorrect Item?

Let us know immediately at support@scootireviews.com and we’ll fix it fast.

Non-Returnable Items

We cannot accept returns on:

• Custom or personalised items
• Gift cards
• Sale items
• Used or damaged goods not due to our error

Refunds

Once we receive and inspect your return, you’ll get a confirmation.
If approved, your refund will be processed to your original payment method within 15 business days.

If it’s been more than 20 business days since approval, contact us at support@scootireviews.com.

EU Customers – 14-Day Cooling-Off Period

Orders shipped to the EU qualify for a 14-day return for any reason, no questions asked.

 

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Still have questions?
Email us at support@scootireviews.com.